FAQ

Here you will find answers to the most frequently asked questions from our guests. Alternatively, you can simply contact our online assistant.

Reservation & payment

How can I book a stay at Kalan Boutique Stay?

You can make a reservation directly through our website or through selected partner channels. For the best experience and personal communication, we recommend direct booking.

Is a prepayment required for direct booking?

No. No advance payment is required for direct booking. Payment is arranged according to the agreement before or upon arrival.

What are the cancellation conditions?

Cancellation conditions depend on the date and type of reservation. In case of unforeseen circumstances, we always strive for a correct and reasonable solution.

Check-in & check-out

When is check-in possible?

Standard check-in is possible from 16:00.

If availability allows, we are happy to arrange early check-in - please let us know in advance.

How does the arrival go?

Arrival is discreet and contactless. Before arrival, you will receive a personal message with all the necessary information for a smooth arrival and stay.

When is check-out?

Check-out is until 10:00 on the day of departure, unless otherwise agreed.

Apartments & comfort

What is included in the apartment?

All apartments are carefully designed and fully equipped. They include:

quality bedding and towels
fully equipped kitchen or kitchenette
free, fast and stable Wi-Fi
basic hygiene and kitchen utensils

What is the internet connection like?

The internet connection is strong and reliable.

Wi-Fi is unlocked and does not require a password.

Are the bedrooms separate from the living area?

Yes. The bedrooms are separated by a door, ensuring privacy and peace.

The doors are of very high quality, which ensures good acoustics and living comfort.

Is the sofa suitable for sleeping?

Yes. The sofa in the living room is extendable and suitable for sleeping two people.

Are the apartments suitable for families?

Yes. The apartments are also suitable for families with children. We can provide a cot or high chair upon prior arrangement.

Is smoking allowed?

No. Smoking is not allowed in the apartments, as we want to maintain a fresh and pleasant environment for all guests.

Are pets allowed?

No. For the comfort of all guests and to maintain a high standard of accommodation, pets are not allowed.

Views & location

Can you see the mountains from the apartments?

Yes. Each apartment has a mountain view.

The accommodation is surrounded by mountain scenery in all directions, so regardless of the apartment, you will be greeted by Alpine views.

Activities, attractions & cuisine

Where can we go on a trip and where do you recommend eating?

To make planning your stay easier, we have prepared a comprehensive selection of recommendations:

On our website you will find ideas for activities, excursions and cuisine in the area;
In each apartment, you will also find the book Explore Slovenia, where attractions and restaurants are carefully selected and described.

This way, you can discover the surroundings without rushing and choose what suits you best.

Food & drinks

What awaits me upon arrival?

Upon arrival, you will find in the apartment:

coffee (capsules or ground Turkish-style coffee)
basic drinks
refrigerator with a mini freezer.

There will also be some drinks waiting for you in the fridge – free of charge. This is our welcome to you – just enjoy.

Washing, ironing and accessories

Are there washing machines and dryers available?

Yes. A washing machine and dryer are available in the auxiliary facility, where there is also storage for bicycles and additional equipment.

You will receive access and usage instructions upon arrival.

Can I get an iron and ironing board?

Yes. An iron and ironing board are available for rent.

We just ask that you inform us beforehand so that we can prepare them and bring them to the apartment.

Parking & mobility

Is parking provided?

Yes. There is plenty of parking space around the house.

How do I know where I can park?

A parking map is posted at the entrance to the house, clearly marking recommended parking spaces for guests.

Is there an electric vehicle charging station nearby?

Yes. A public charging station for electric vehicles is located approximately 400 m from the property.

Waste

How is waste separation regulated?

We separate waste into:

packaging
mixed waste

The containers are located outside, by the canopy. The instructions are clearly marked.

During the stay

What if I need something during my stay?

We are happy to assist you with any questions or assistance. You will receive contact information upon arrival.

What if something gets accidentally damaged or broken?

We understand that accidents can happen. Please let us know and we will always find a reasonable and fair solution.

Is it possible to extend the stay?

If availability allows, an extension of stay is possible. We recommend that you contact us as soon as possible.

Invoices & administration

Can I receive an invoice issued to a company?

Of course. A company invoice is possible – please provide us with the details in a timely manner.

Is the tourist tax included?

The tourist tax is in accordance with local law and clearly stated upon booking, i.e., already included in your price.